British & Continental Luxury Coach Tours

Information & Booking Conditions

In accordance with “The Package Travel, Package Tours Regulations 1992” customers of Jewels Tours Ltd will be indemnified in respect of their net ascertained financial loss sustained arising from the cancellation or curtailment of the declared trip travel arrangements arising solely from the event of the financial failure of Jewels Tours Ltd.

This insurance has been arranged by Travel & General Insurance Services Limited on behalf of Towergate Chapman Stevens through Hiscox Insurance Company Limited.

Customer bookings will be declared on a monthly basis to Travel & General Insurance Services Limited. Invoices issued to passengers for their bookings will contain these insurance wordings.

This cover is subject to the terms, conditions and exclusions of the insurance policy wordings, a copy of which is available on request.

HOW TO MAKE A BOOKING
Ring 01474 334434 and our friendly staff will be pleased to reserve the holiday of your choice. The deposit and insurance can be paid credit/debit card (*credit card charges apply), or a cheque can be sent within 7 days of booking.

THE DEPOSIT IS NON- REFUNDABLE
The final payment should be paid by the date stated on your booking confirmation form, balance is not paid on time we reserve the right to cancel your holiday and retain your deposit. A REMINDER WILL ONLY BE SENT IF THE BALANCE IS NOT PAID BY THE DUE DATE. The cost of your holiday is not guaranteed against any increase resulting from government action, including an increase in VAT, additional bonding, devaluation of the pound sterling or increased fuel charges.

IF YOU CHANGE YOUR BOOKING
If after a confirmation of booking has been issued you wish to change your holiday to another destination we will do our utmost to make the changes and you will be asked to pay an administration charge of £15.00 per booking, and any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, in particular once your balance becomes due. Please note, if you want to transfer to a different holiday you must cancel & transfer at the same time, you cannot cancel your booking and transfer the deposit at a later date. It is not possible to transfer any holiday more than once and the money paid cannot be transferred to paying off a balance of another holiday. If you wish to make a significant alteration after you have paid the balance (Eg. change of departure date or destination) this will be treated as a cancellation and will be subject to our cancellation charges.)

CHANGES BY US
Sometimes it may be necessary at short notice to make changes to an itinerary, a hotel or a coach etc. If a hotel change is involved we will endeavor to offer you a similar standard hotel and keep you informed of any changes. Occasionally we may be forced to alter timings, routes, coach, itineraries or hotels, if this is necessary then any inconvenience will be kept to a minimum. Some changes caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, technical problems to transport, closure or congestion of airports, ports, cancellations or changes of schedules by our carriers and similar events beyond our control.

INSURANCE
We recommended that all passengers take out travel insurance cover, this can be purchased through us or can be purchased elsewhere. Demands and Needs Statement. This travel insurance policy will suit the Demands and Needs of an individual, or group (where applicable) who have no excluded pre-existing medical conditions, are travelling to countries included within the policy terms and who wish to insure themselves against the financial impact of specified unforeseen circumstances/events relating to or occurring during the trip.  Full details of these circumstances/events, levels of cover and terms and conditions can be found in the policy booklet. Jewels Tours Ltd is an appointed representative of ITC Compliance Ltd which is authorised and regulated by the Financial Conduct Authority (FCA) (Their reference number 313486) which is permitted to advise on and arrange general insurance contracts.

IMPORTANT – You may already possess alternative insurance(s) for some or all of the features and benefits provided by this product; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs; we will however be happy to provide you with factual information to aid you in making your own informed buying decision.

CANCELLATION BY YOU
If you cancel your holiday IT MUST be confirmed to us in writing. Your cancellation will take effect from the date when we receive written confirmation of your cancellation. A reduction on room occupancy may increase the charges for any remaining passengers by the application of supplements for low occupancy of rooms.  Period before departure which written cancellation is received by Jewels Tours, more than 42 days loss of deposit, 42-29 days 50%, less than 29 days 100% of total cost.
NOTE: If the reason for your cancellation is covered under the terms of your holiday insurance , you may be able to reclaim these charges. Insurance claims in respect of cancellations should be submitted as quickly as possible and in any event within 14 days of the date of notification of cancellation to Jewels Tours Ltd.

CANCELLATION BY US
In certain circumstances we may have to cancel your holiday, for example, our tours have minimum passenger requirements, and if this should occur we will return to you all the money you have paid to us or offer you a suitable alternative. We will not however, cancel your holiday during the 4 weeks immediately prior to the departure date unless: (a) You have not paid your holiday in full (b) Your holiday is influenced by events beyond our control such as war or threat of war, riots, civil strife, industrial action, natural disasters, fire, epidemics, bad weather, technical problems to transport, the closure of airports or ports, terrorist activities, hotel ceases trading, Governmental action or General Election or similar events beyond our control.

YOUR HOLIDAY PRICE INCLUDES
Your Holiday price includes all coach travel, hotel accommodation and meals as specified in the holiday description contained in this brochure. Unless specifically indicated in the holiday description, entrance fees, guide fees, city guided tours and optional excursions are not included. Some hotels may make a small additional charge for tea or coffee served after lunch or dinner. All prices and supplements quoted are per person per holiday.

RIGHTS OF REFUSAL
Jewels Tours Ltd reserve the unconditional right to refuse a booking or terminate a passengers holiday in the event of unreasonable conduct which in our opinion is likely to cause distress, damage or annoyance to other customers, employees, property or any third party. This includes passengers who fail to advise us of any disability or special needs as outlined in the ‘Special Needs’ section below. If you are prevented from traveling as a result of such termination, our responsibility for your holiday there upon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may occur.

DISABLED & SPECIAL NEEDS
It is your responsibility to advise our staff if you have a disability at the time of booking and any special requests you may have eg; low floor, walk-in shower etc, although cannot be guaranteed we will try to accommodate you. We will of course advise you if we think the holiday you have chosen may not be suitable. Please note we will take fold up wheelchairs and walking aids provided this has been requested at the time of booking as we only have limited space, so please book early to reserve the space. Electric Wheelchairs &Scooters will be allowed provided they are lightweight and can be folded up Please speak to our staff regarding this.
PLEASE NOTE: If we have not been advised of wheelchairs, walking aids etc, or they have not been booked we have the right to refuse to carry them.

SUITABILITY OF HOLIDAY
Please note that some tours can be demanding with several hotels being used. Please read the itinerary carefully before deciding on our holiday to make sure the holiday will be suitable for you. If you are unsure about booking, please contact our office and we will do our best to advise you and help you make your decision..

EUROPEAN FOOD
It is common practice in European Hotels that you will not be offered a choice of menu. However, if you have any dietary requirements you must inform us at the time of booking

TEA & COFFEE MAKING
It is unlikely that you will have tea/coffee making facilities in European Hotels. Most UK Hotels will have this facility.

SMOKING
As you are aware, it is illegal to smoke in public places in the UK and Ireland, although it is permitted in some Hotel bedrooms. Please request this at the time of booking, this facility cannot be guaranteed as it varies for each Hotel. Also please note that from 2008, some European Hotels are bringing in the No Smoking Law. There is No Smoking on the coach.

HOT & COLD DRINKS
We serve a wide range of Hot & Cold drinks on board our coach. We also have a few snacks on board. We do not allow any Hot Food, Ice Cream or Chewing Gum on board , but you are welcome to eat sandwiches etc. We try to make a comfort stop every 2-2.5 hours and we always stop for lunch.

LUGGAGE
Due to Health & Safety and space available, we only allow one medium case 26 x 19 x 9 per person, or one large case between two (which must not weigh more than 20kg). If an overnight stop is involved, you will need to pack an overnight bag which should be a small hold-all or a very small case, which will be put in the hold with the main luggage. Please note main luggage will not be unloaded until we reach the final Hotel, so you must make sure any  medication etc, is packed in your overnight bag. In addition to this, one small piece of hand luggage is allowed on the coach.

ALTERATIONS
We reserve the right to alter, without notice, routes, seating plans and itineraries on any tour arranged by Jewels Tours Ltd

TRAVEL DOCUMENTS
When you have paid the balance we will forward to you all the necessary documents/labels/pick up information. You will receive coach holiday information approximately 14 days before departure. Certain documents such as theatre tickets will be retained by us and given to you on departure.

PASSPORTS
For all continental holidays you will require a full 10 year British Citizen Passport. We cannot accept responsibility if passengers are not in possession of the correct travel documents and no refunds can be given to those unable to complete their journey for this reason. The E111 has been changed to the EHIC

European Health Insurance Card, please make sure you are in possession of one when traveling abroad

DEPARTURE POINTS
Our departure point is on the Overcliffe in Gravesend,  Parkwood/Medway Services in Rainham, Maidstone (not day trips), Chatham, Rochester, Strood, & Dartford .  You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot be held liable for any loss or expense suffered by clients because of the late arrival at any departure point. As a precaution we would strongly advise all clients to arrive at their departure point at least 10 minutes prior to the departure of their tour.

OPTIONAL EXCURSIONS
Full and half day excursions not included in the holiday cost. These excursions can be arranged by our courier who will be able to advise the costs. These charges may depend on the number of passengers and appropriate admission fees where applicable.

HOTEL AMENITIES
All the amenities described in this brochure will normally be available for the enjoyment of our customers. However, some amenities (lifts, swimming pools etc) may occasionally require servicing or cleaning and therefore we cannot guarantee that they will always be available

HOTEL CLASSIFICATIONS
Any ratings shown are the official ratings of the country concerned, and may differ from normal British standards. Please note in some European countries, ‘twin beds’ can be two separate mattresses in a double frame with single duvets.

SEAT ALLOCATION
Requests for particular seats on the coach can be made when booking and these will remain your seats throughout the tour, but allocations are made on a first come first served basis so early booking is advisable. We reserve the right to change your seat and allocate you a different one for operational reasons. On single bookings we reserve the right to alter your seating to maximize the seating available. We accept no liability in the event of any such change.

SINGLE ROOMS
Single rooms get booked very quickly, and we would suggest that if you are traveling alone you should book early to avoid disappointment. AS EACH HOTEL ONLY OFFERS A LIMITED NUMBER OF SINGLE ROOMS, WE WOULD ASK THAT WHERE IT IS POSSIBLE TO SHARE A TWIN ROOM WITH A FRIEND YOU ARE TRAVELLING WITH, THAT YOU SHOW CONSIDERATION TO THE SINGLE TRAVELLER BY DOING SO. Some hotels make a single supplement charge which we must pass on to you. The payment of a single room supplement does not imply that any room allocated will be anything other than a single room. Please note that once our allocation of non supplemented rooms have been used up we may be able to obtain further allocation which may carry supplements that may be chargeable.

SPECIAL REQUESTS
If you have any special requests, eg, low floor bedroom, non smoking rooms, special diet etc, THEY MUST BE MADE WHEN BOOKING.  These requests are usually fulfilled, BUT THEY ARE ONLY REQUESTS AND CANNOT BE GUARANTEED and we cannot accept a booking conditional on such a request being met. Requests made direct to hotels will not be considered and all requests must be on signed booking form

CARE OF THE CUSTOMER
We trust that you will enjoy your holiday with us but if there is any reason for you not to be satisfied please inform, in the first instance the supplier of this service and then the courier who will do their utmost to resolve the problem immediately. Failing this you must notify us in writing within fourteen days after you return so that we can investigate the matter. We plan our tours to the last detail but cannot be responsible for wars, strikes, mechanical breakdowns, flight delays, accidents, traffic delays or acts of god. Like all other operators we cannot also accept responsibility for any loss, injury, damage or inconvenience caused by the above. Occasionally we may be forced to alter timings, routes, itineraries or hotels, if this is necessary then any inconvenience will be kept to a minimum.

HEALTH & SAFETY
In some foreign countries, standards of infrastructure, safety & hygiene may be lower than those to which we are accustomed in the  UK. You should therefore exercise greater care for your own protection.

BROCHURE DETAILS
Every effort has been made to ensure that all details enclosed are correct at the time of going to print. The brochure is merely a guide for you to make your holiday choice and we cannot accept  responsibility for changes that may occur.

DATA PROTECTION
Records are held on computer to enable us to offer the best possible service to our customers. Information is held only to send you details of forthcoming holidays or inform you of any changes affecting your booking. We do not pass names & addresses on to third parties without your permission.

GRATUITIES
Gratuities to our drivers/couriers are not included in the cost of the holiday. Any donations should reflect on the service you have been given by our representative. Check with your courier regarding gratuities for hotel staff as each hotel has its own system.

SEAT BELTS
It is a legal requirement that everybody must wear a seat belt in the UK and Europe. If you refuse to wear a seat belt or you forget to use it, you will not be covered by the Company’s Insurance and any fines incurred will have to be paid by yourselves.

CREDIT & DEBIT CARDS
Credit card charges apply.

Company VAT No. 865 0416 27